Refund policy

Your satisfaction is important to me. I include detailed photos and measurements so you know what you're getting — but if a piece isn't right, here's how returns work.

1. If You Change Your Mind

• Contact me at karen@cozycovestudio.com within 30 days of receiving your piece
• Once I approve the return, send it back within 14 days
• The piece must arrive in original, salable condition
• You are responsible for return shipping
• Once it arrives safely I'll refund the price of the piece; original shipping isn't refunded

2. If Something Is Wrong With My Work

• If a piece arrives damaged, or a fault in my making shows up — a bezel loosens, a stone comes free, a join gives way — that's mine to put right
• Get in touch and I'll either repair the piece or take it back
• I'll cover the return shipping
• There's no time limit on this. I stand behind what I make.

3. Exceptions

• Personalized and made-to-order pieces can't be returned for a change of mind
• The craftsmanship guarantee in section 2 still applies to them

4. Exchanges

• The quickest way to get what you want is to return the piece you have and order the new one separately
• Everything I make is one of a kind, so I can't hold a piece while a return is in transit

5. Refunds

• I'll let you know once I've received and inspected your return
• If approved, the refund goes to your original payment method
• Banks can take a few days to post it

Questions about any of this — just email me at karen@cozycovestudio.com.